TERMS AND CONDITIONS

Terms & Conditions

RETURNS 

ITEMS THAT ARE DAMAGED OR FAULTY

Please contact us immediately (within 24 hours receiving goods) by emailing us: info@celebrationinabox.co.uk to discuss our procedure and to organise a replacement.

Should an item be received damaged or defective then a replacement will be delivered as soon as possible based on the following procedure:

  • If the packaging is damaged when you receive it then you must sign as damaged on the courier’s receipt.

  • Inspect your purchases exterior and interior carefully immediately upon receipt.

  • Any claim regarding an item/s damaged or defective must be made initially by email, followed by a written claim with photographic evidence showing the damage as well as the packaging.Photographic evidence MUST be provide with the initial email.

  • Damaged goods must be adequately packed in the original Packaging to prevent further damage before collection and during its return journey to ourselves.

TERMS OF SERVICE

 1. USE OF THIS SITE:

1.1 The website www.celebrationinabox.co.uk and any associated mobile application (the  “Site”) is an online search and e-commerce platform (the “Platform”) that allows customers to purchase products on the platform. 

1.2 The Site is provided to you for your personal use subject to these Terms. By using the Site you agree to be bound by these Terms. 

1.3 Please note that these Terms do not apply to the purchase of any item, for which separate terms will apply. 

1.4 Please refer to our Privacy Policy which explains how we collect and process personal data. 

2. REGISTERING WITH THE SIT

2.1 You may be required to register to enable you to access certain functionality of the Site. When you register to use the Site we may ask for some of your personal information. 

2.2 If you register to use the Site you will be asked to create a password. In order to prevent fraud, you must keep this password confidential and must not disclose it or share it with anyone. If you know or suspect that someone else knows your password you should notify us immediately.

2.3 If we have reason to believe that there is likely to be a breach of security or misuse of the Site through your account or the use of your password, we may require you to change your password or we may suspend your account.

3. DATA PROTECTION 

3.1 We agree to comply with our obligations under all applicable laws and regulations relating to the data protection and privacy as may be applicable from time to time, which at the date of these terms means the Data Protection Act 2018 and the GDPR (EU General Data Protection Regulation 2016/679) and any successor legislation (“Data Protection Legislation”). 

3.2 For further details on how we comply with the Data Protection Legislation please refer to our Privacy Notice.

4. INTELLECTUAL PROPERTY 

4.1 The content and format of this Site and Platform is protected by copyright, trade marks, database right and other intellectual property rights. You may retrieve and display the content of this Site on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on this Site without our written permission.

4.2 Some of the services we provide on this Site may provide content that is protected by copyright, trade marks, database rights and other intellectual property rights owned by third parties. Such intellectual property rights are licensed to us and if you reproduce, modify, copy or distribute any of this content you may be infringing these third party intellectual property rights.

4.3 We do not warrant as to the accuracy of any content that is supplied by a third party and which we can provide to you under licence.

5. AVAILABILITY OF THIS SITE 

5.1 Although we aim to offer you the best service possible, we make no promise that the services at this Site will meet your requirements. We cannot guarantee that the services will be fault-free. If a fault occurs with this Site you should report it to us and we will attempt to correct the fault as soon as we reasonably can.

5.2 Your access to this Site may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to restore the service as soon as we reasonably can. Access to the Site may be restricted whether or not you have registered with us.

6. OUR LIABILITY

6.1 This Site may provide content from other internet sites or resources and while we try to ensure that material included on this Site is correct, reputable and of high quality, we do not make any warranties or guarantees in relation to that content. If we are informed of any inaccuracies in the material on the Site we will attempt to correct the inaccuracies as soon as we reasonably can.

6.2 If we are in breach of these Terms, we will only be responsible for any losses that you suffer as a result to the extent that they are a foreseeable consequence to both of us at the time you use this Site.

6.3 We will not be liable to you for any business, financial or economic loss or for any consequential or indirect loss such as loss to reputation, lost bargain, lost profit, loss of anticipated savings or lost opportunity arising as a result of any Services we provide to you (whether suffered or incurred as a result of our negligence or otherwise) except in the case of fraud or wilful concealment.

6.4 Our liability to you for all losses under these Terms (subject to any liability in accordance with clause 6.5 below) is capped at your purchase price for the damaged or faulty item. 

7. VIRUSES, HACKING AND OTHER OFFENCES

7.1 You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our Site via a denial-of-service attack or a distributed denial-of service attack. 

7.2 By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.

7.3 We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Site or to your downloading of any material posted on it, or on any website linked to it.

8. THIRD PARTY SITES

As a convenience to you, this Site includes links to other web sites or material which are beyond its control. We are not responsible for content on any site outside this Site.

9. ADVERTISING AND SPONSORSHIP

Part of this Site may contain advertising and sponsorship. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on this Site complies with relevant laws and codes. We will not be responsible to you for any error or inaccuracy in advertising and sponsorship material.

10. INTERNATIONAL USE

10.1 We make no promise that materials on this Site are appropriate or available for use in locations outside the United Kingdom, and accessing this Site from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the United Kingdom, you do so at your own initiative and are responsible for compliance with local laws.

10.2 You shall comply with all foreign and local laws and regulations which apply to your use of our Site or our simple randomisation service in whatever country you are physically located, including without limitation, consumer law, export control laws and regulations. 

11. GENERAL

11.1 If you feel that any materials appearing on our Site are offensive, objectionable or potentially defamatory please contact us by way of our contact page providing full details of the nature of your complaint and the materials to which the complaint relates.

11.2 You may not transfer any of your rights under these Terms to any other person. We may transfer our rights under these Terms to another business where we reasonably believe your rights will not be affected.

11.3 If you breach these Terms and we choose to ignore this, we will still be entitled to use its rights and remedies at a later date or in any other situation where you breach the Terms and Conditions.

11.4 We shall not be responsible for any breach of these Terms caused by circumstances beyond our reasonable control.

11.5 These Terms will be subject to the laws of England and Wales. We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings, you must do so within the United Kingdom.

11.6 This Site is owned and operated by Celebrations in a Box LLP.

PRIVACY POLICY

ABOUT THIS NOTICE

www.celebrationinabox.co.uk/ is a website owned and operated by Celebration in a Box LLP, of C/O Pkf Littlejohn 15 Westferry Circus, Canary Wharf, London, United Kingdom, E14 4HD (“we” or “us”). We take the privacy of your information very seriously. This Privacy Notice is designed to tell you about our practices regarding the collection, use and disclosure of personal information which may be collected in person from you, obtained via our websites including www.celebrationinabox.co.uk/ or apps, or collected through other means such as by an online form, email, or telephone communication.

This notice applies to when you register to use the platform, create an account or set up a profile (the “Service”) and relates to any personal information provided by our users, customers and contacts whose data we process. 

In this notice “you” refers to any individual whose personal data we hold or process. This notice is governed by the EU General Data Protection Regulation (the “GDPR”).

PERSONAL DATA WE COLLECT AND HOW WE PROCESS THIS DATA 

Below we have set out the categories of data we collect, the legal basis we rely on to process the data and how we process the data:

  •  Contact information for the Service. This information may include names, email addresses, phone numbers, addresses (“Contact Information”). We process this information when we communicate with you or provide services to you on the basis of the performance of our contract with you and on the basis of our legitimate interest in providing our services to our clients.  

  • Profile information: Such as your contact details (as above) and other any information you share when creating a profile on Services.

  • Information provided in relation to comments or reviews posted to the Service (“Comment Information”). We process this information on the basis of our legitimate interest in providing the Service.

  • Information you provide when you sign-up to a newsletter or ask or agree to receive information relating to our products and services such as your name, telephone number, email address, and service or product preferences (“Sign-Up Information”);

  • Information provided relating to payment (“Payment Information”), but please note that credit or debit card information may be supplied directly to a third party payment processor who will process the data in accordance with their own privacy notices or policies (see below). We process this information when we manage purchases or collect or process payments on the basis of the performance of our contract with you and on the basis of our legitimate interest in providing the Service. 

  • A record of any correspondence or communication between you and us (“Communication Information”). We process this information when we monitor our relationship with you and provide services to you on the basis of the performance of our contract with you and on the basis of our legitimate interest in providing our services to our clients.

  • Marketing information we may hold about you in order to provide information about our services this may include names, email addresses, phone numbers, addresses, and other information (“Marketing Information”). We process this information in order to communicate with you about our products and services on the basis of our legitimate interests in communicating with you about our services or on the basis that you have consented to receive the information.

  • We will collect information either from you directly or from a third party. If we do obtain your personal data from a third party your privacy rights under this notice are not affected and you are still able to exercise the rights contained within this notice. 

DATA RETENTION

Our current data retention policy is to delete or destroy (to the extent we are able to) personal data after the following periods:

  • Records relating to a contract with us - 7 years from either the end of the contract or the date you last used our services or placed an order with us, being the length of time following a breach of contract in which a contract party is entitled to make a legal claim.

  • Marketing records - 3 years from the last date on which you have interacted with us.

  • For any category of personal data not specifically defined in this notice, and unless otherwise specified by applicable law, the required retention period for any personal data will be deemed to be 7 years from the date of receipt by us of that data. The retention periods stated in this notice can be prolonged or shortened as may be required (for example, in the event that legal proceedings apply to the data or if there is an on-going investigation into the data).

COOKIES AND IP ADDRESS          

Like most websites and applications, we use cookies to help provide you with the best experience whilst using our service. The cookies we use are split between the following categories: 

  • Strictly necessary cookies - which are an essential part of our service and affect the way you can use our site (e.g. security & authentication)

  • Performance cookies - which are used for analytics (e.g. understanding usage on our website)

  • Functionality cookies - which collect information about your device to help you customize our service (e.g. remembering your timezone settings or accessing inline help)

  • On your first visit to our site from your browser we will display a notice to notify you that we are using cookies. We will only load the Strictly Necessary Cookies and Functionality cookies until you have clicked the “Accept” button on our cookies notice. If you click the “Accept” button our Performance cookies will be loaded.

  • As well as cookies that are set by domains we control (first-party cookies), you may also see cookies set by a third party (third-party cookies). These are set when you interact with certain parts of our service and are used by these third-party services to understand your preferences and sometimes tailor content they show you.

REFUSING COOKIES

The majority of browsers are set up to accept cookies by default but you can change the way your browser handles cookies if you wish. You could reject them by default or be notified when a website is trying to set or update cookie. Exactly how you disable cookies depends on the browser or device you are using. The help feature on most browsers will tell you how you how you can manage and or disable cookies. If you disable cookies on your browser, certain features or parts of our service may not function correctly or will have a degraded experience.

TRACKING AND ANALYTICS COOKIES

We use analytic tools, such as Google analytics to understand how our site is used and where we can make improvements to provide you with the best experience. You can opt out of this analytics tracking by not clicking the “Accept” button or by using Google’s opt out tool. 

If you choose not to accept the cookies, this will not affect your access to the majority of information available on the Service. However, you will not be able to make full use of our online services.

An Internet Protocol (IP) address is a number assigned to your computer by your Internet Service Provider (ISP), so you can access the Internet. We may use your IP address to diagnose problems with our server, report aggregate information, and determine the fastest route for your computer to use in connecting to our Service, and to administer and improve the online Service.

SHARING YOUR INFORMATION

We may disclose information to third parties in the following circumstances:

  • As part of our services we may provide information to our third-party service providers.

  • We may disclose information to our group companies.

  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation (for example, if required to do so by a court order or for the purposes of prevention of fraud or other crime).

  • In order to enforce any terms and conditions or agreements for our services that may apply.

  • We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, but we will take steps with the aim of ensuring that your privacy rights continue to be protected.

  • To protect our rights, property and safety, or the rights, property and safety of our users or any other third parties. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction. 

  • If we do supply your personal information to a third party, we will take steps to ensure that your privacy rights are protected, and that third party complies with the terms of this notice. 

SECURITY

We will take all reasonable steps to ensure that appropriate technical and organisational measures are carried out in order to safeguard the information we collect from you and protect against unlawful access and accidental loss or damage. 

YOUR PRIVACY RIGHTS 

With respect to your personal data, you have the right to:

  • request that your personal data will not be processed;

  • ask for a copy of any personal data that we have about you; 

  • request a correction of any errors in or update of the personal data that we have about you;

  • request that your personal data will not be used to contact you for direct marketing purposes;

  • request that your personal data will not be used for profiling purposes;

  • request that your personal data will not be used to contact you at all;

  • request that your personal data be transferred or exported to another organisation, or deleted from our records; or

  • at any time, withdraw any permission you have given us to process your personal data

All requests or notifications in respect of your above rights may be sent to us in writing at the contact details listed below. We will endeavour to comply with such requests as soon as possible but in any event,  we will comply within one month of receipt (unless a longer period of time to respond is reasonable by virtue of the complexity or number of your requests).

If personal data we hold about you is subject to a breach or unauthorised disclosure or access, we will report this to the Information Commissioner’s Office (ICO) and/or our data protection manager. 

If a breach is likely to result in a risk to your data rights and freedoms, we will notify you as soon as possible.

TRANSFERRING YOUR INFORMATION OUTSIDE EUROPE

We will not transfer your personal data in a systematic way outside of the European Economic Area or UK (“EEA”) but there may be circumstances in which certain personal information is transferred outside of the EEA, in particular:

  • If you are based outside of the EEA or use our services while you are outside the EEA, your information may be transferred outside the EEA in order to provide you with our services;

  • We may communicate with individuals or organisations outside of the services in providing our services, those communications may include personal information (such as contact information) for example you may be outside of the EEA when we communicate with you;

  • From time to time your information may be stored in devices which are used by our staff outside of the EEA (but staff will be subject to our cyber-security policies).

  • If we transfer your information outside of the EEA, and the third country or international organisation in question has not been deemed by the EU Commission to have adequate data protection laws, we will provide appropriate safeguards and we will be responsible for ensuring your privacy rights continue to be protected as outlined in this notice. 

Contact us

If at any time you would like to contact us with your views about our privacy practices, or with any enquiry or complaint relating to your personal information or how it is handled, you can do so by us using the details below:

Address: C/O Pkf Littlejohn 15 Westferry Circus, Canary Wharf, London, United Kingdom, E14 4HD

Email: info@celebrationinabox.co.uk

COMPLAINTS

If we are unable to resolve any issues you may have or you would like to make a further complaint, you can contact the Information Commissioner’s Office by visiting http://www.ico.org.uk/ for further assistance.